Cancellations & Returns on Web Order Purchases
We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you can return your website product within 15 days through the mail for a refund or replacement.
Returns are easy.
- You must print and complete a Merchandise Return form. To do so, you will need the original order number. Go to Account Administration > View Order History. Find your order by order date or order number and select it. Then select "Print Return Label". You can click here to go directly to the View Order History page.
- Follow the instructions on the Merchandise Return Form.
- Please make note of why the item is being returned. You can simply write this on the form you include inside the package.
- The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.
- Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage.
- All manufacturers' warranties are in effect.
- Shipping charges will not be refunded
Send the package to:
Robbins Diamonds, 101 Geoffrey Dr, , Newark, Delaware, 19713